When 786 Privacy Policy

When 786 is Pakistan's trusted online betting and casino platform, serving Pakistani players across the country with sports betting, live casino games, Aviator, Roulette, and Esports markets. When 786 is committed to handling the personal data of every player with care, transparency, and respect.

This Privacy Policy explains how When 786 collects, uses, stores, and protects the personal information of players who register and use the When 786 platform. It applies to all Pakistani players who access When 786 through any device — mobile, tablet, or desktop.

When 786 may update this Privacy Policy periodically to reflect changes in the platform, applicable law, or our data handling practices. The date of the most recent update is shown at the top of this page. Registered players will be notified of material changes via email or in-platform notification.

When 786 collects personal data in three main ways: directly from you when you register or use the platform, automatically as you interact with When 786's services, and from third-party payment providers when you make deposits or withdrawals.

Data You Provide Directly

Data Collected Automatically

When you use When 786, certain data is collected automatically by our systems:

• Device & technical data: IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited, games played, bets placed, time spent on the platform, and navigation paths within When 786.
• Transaction data: Deposit amounts, withdrawal amounts, bet history, winnings, and bonus usage at When 786.
• Location data: General location inferred from IP address for fraud prevention and compliance purposes. When 786 does not collect precise GPS location data.

Every piece of data When 786 collects is used for a specific, lawful purpose. We do not collect data "just in case." The following table sets out how we use the data we hold:

• Account creation and management: To set up and maintain your When 786 player account, including your balance, preferences, and betting history.
• Processing transactions: To process PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, and to process withdrawal requests to your nominated account.
• Identity verification: To verify that you meet the age requirement (18+) and to confirm you are who you say you are, in compliance with anti-money laundering obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, and other prohibited activity that would breach When 786's Terms and Conditions.
• Customer support: To respond to your queries, complaints, and support requests in a personalised and helpful way.
• Platform improvement: To understand how Pakistani players use When 786, identify areas where the platform can be improved, and test new features before launch.
• Responsible gaming: To monitor account activity for signs of problem gambling and apply responsible gaming protections where appropriate, in line with When 786's Responsible Gaming Policy.
• Legal and regulatory compliance: To maintain records required by applicable law, respond to lawful requests from regulatory or law enforcement authorities, and comply with anti-money laundering regulations.
• Marketing communications: If you have opted in, to send you information about When 786 promotions, bonuses, and new features. You can opt out of marketing emails at any time.

When 786 processes your personal data on one or more of the following legal grounds depending on the purpose:

• Contract performance: Processing your data is necessary to fulfil the contract between you and When 786 — i.e., to operate your account, process your deposits and withdrawals, and deliver the betting and gaming services you signed up for.
• Legal obligation: When 786 is required by applicable law to collect and retain certain data — particularly for anti-money laundering compliance and age verification. When 786 cannot operate lawfully without fulfilling these obligations.
• Legitimate interests: When 786 has a legitimate interest in preventing fraud, maintaining platform security, and improving the service for Pakistani players. These interests do not override your fundamental privacy rights.
• Consent: For optional processing — such as marketing communications and non-essential analytics cookies — When 786 relies on your freely given consent. You may withdraw consent at any time without affecting prior processing.

When 786 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Full stop. Your data is only shared in the following circumstances, and only to the extent necessary:

Payment Service Providers

To process your PKR deposits and withdrawals, When 786 necessarily shares relevant financial data with payment processors. This includes Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks, and Visa/Mastercard processing partners. These providers operate under their own privacy policies and are contractually bound to protect your data.

Legal and Regulatory Authorities

When 786 may be required to disclose player data to government bodies, law enforcement agencies, or regulators where required by applicable law or in response to a lawful order. When 786 will not disclose more information than is legally required in such circumstances.

Fraud Prevention and Security Partners

When 786 works with specialist fraud detection and platform security providers. These partners process limited technical data (such as IP addresses and device fingerprints) to help identify and prevent fraudulent activity on When 786's platform. They do not receive your identity documents or financial data.

When 786 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the duration of your When 786 account being active, plus a minimum of 5 years after account closure to comply with anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction data (deposits, withdrawals, bets) is retained for a minimum of 5 years following each transaction, as required for regulatory compliance.
• Identity verification documents: Retained for as long as required by applicable law, typically 5 years from account closure. Verification documents are stored in encrypted form with restricted access.
• Customer support communications: Support chat logs and emails are retained for 2 years from the date of the communication, unless they relate to an unresolved dispute, in which case they are retained until resolution.
• Marketing preferences: Your marketing opt-out preference is retained indefinitely to ensure When 786 does not send you marketing communications if you have opted out, even after a period of account inactivity.

When retention periods expire, When 786 securely deletes or anonymises personal data so it can no longer be linked to you as an individual. Anonymised data may be retained for statistical or analytical purposes without any time limit.

When 786 takes data security seriously. We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. The key security measures in place at When 786 include:

• SSL/TLS encryption: All data transmitted between your device and When 786's servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using When 786.
• Encrypted data storage: Sensitive data — including financial details and identity documents — is stored in encrypted form on When 786's secure servers.
• Access controls: Access to player personal data within When 786 is restricted to employees and systems that have a genuine need for it. Access is logged and audited regularly.
• Secure payment processing: Payment data processed through Easypaisa, JazzCash, and other payment partners is handled in accordance with PCI DSS standards. When 786 does not store full card numbers on its own servers.
• Fraud monitoring: When 786's systems continuously monitor for unusual account activity, suspicious login patterns, and potential security incidents, triggering alerts and account protections automatically.

While When 786 takes every reasonable precaution to protect your data, no system is completely impenetrable. In the unlikely event of a data breach that is likely to affect your rights, When 786 will notify affected players promptly and take immediate steps to contain the breach.

When 786 uses cookies and similar tracking technologies to make the platform work properly, to understand how Pakistani players use the site, and to improve the experience over time. Here is a breakdown of the types of cookies When 786 uses:

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential or security cookies may prevent When 786 from working correctly. Analytics cookies can be disabled without affecting core platform functionality.

As a When 786 player, you have meaningful rights over your personal data. When 786 is committed to making it straightforward for you to exercise these rights. Simply contact us at support@when786.com to make a request:

When 786 will respond to all data rights requests within 30 days. In complex cases, we may extend this by an additional 60 days — but we will inform you within the initial 30-day window if an extension is needed and explain why.

When 786 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on When 786 requires confirmation that you are at least 18 years old, and When 786 actively verifies age where there is any doubt.

If When 786 discovers that personal data has been collected from a minor — whether through false information at registration or any other means — that account will be immediately closed, all associated data will be deleted, and any deposits will be returned to the verified source of funds. No winnings will be paid in such circumstances.

When 786 may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable law. When material changes are made, When 786 will notify registered players via email (where an address is on file) or via a prominent notice within the platform at next login.

The updated policy will take effect from the date of publication on this page. We encourage you to review the Privacy Policy periodically to stay informed about how When 786 protects your personal data. The date of last update is shown at the top of this page.

Continued use of When 786 following the effective date of a revised Privacy Policy constitutes your acceptance of the updated policy. If you disagree with any changes, you may close your When 786 account and request deletion of your personal data by contacting support@when786.com.

If you have any questions, concerns, or requests relating to this Privacy Policy or how When 786 handles your personal data, please get in touch with our support team. We are happy to assist and committed to responding clearly and promptly.