When 786 FAQ — Your Questions Answered

Visit when786.com/register and fill in your full name (as on your CNIC), Pakistani mobile number, date of birth, and choose a username and password. The whole process takes under 3 minutes and is completely free. After registering, make your first PKR deposit to unlock your welcome bonus. When 786 accepts players from all provinces of Pakistan — Punjab, Sindh, KPK, Balochistan, Islamabad, Gilgit-Baltistan, and Azad Kashmir.

No. When 786 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, a different name, or a family member's details — violates our Terms and Conditions. If duplicate accounts are detected, both accounts are closed permanently and any balance is voided. If you've lost access to an existing When 786 account, contact support@when786.com and our team will help you recover it.

You must be 18 years or older to register and play at When 786. This rule is enforced without exception. When 786 may request a copy of your CNIC to verify your age. Accounts found to belong to players under 18 are closed immediately, deposits returned to the source, and any winnings voided.

Go to the When 786 login page and click "Forgot password?". You can choose to receive a reset code via your registered Pakistani mobile number (SMS) or a reset link via email. Follow the instructions sent to you, set a new strong password, and your access is restored immediately. If you no longer have access to your registered mobile number or email, contact support@when786.com for manual recovery — this requires identity verification.

For most players, no documents are needed at registration. When 786 may request CNIC verification when processing larger withdrawals, as part of routine security reviews, or where there is a question about account age compliance. This is standard KYC (Know Your Customer) practice. Providing accurate documents speeds up the process — typically completed within 24 hours by our support team.

To close your When 786 account permanently, contact support@when786.com with your account username and a written request for closure. Any remaining real-money balance will be withdrawn to your registered payment method before the account is closed. This process is irreversible — if you're looking for a temporary break instead, consider using When 786's self-exclusion tool, available in Account Settings under Responsible Gaming.

Yes — but contact details changes require identity verification for your security. Email support@when786.com from your registered email address with your username, the new mobile number or email you want to use, and a photo of your CNIC. Our team processes these requests within 24 hours. When 786 does not allow changing contact details via the self-service settings panel to prevent unauthorised account takeovers.

Account locks at When 786 are triggered by repeated failed login attempts (automatic 15-minute lock), suspected unauthorised access, or a pending account review. For a temporary lock, waiting 15 minutes usually resolves it. For other types of lock, contact support@when786.com — our team will explain the reason and outline what steps are needed to restore your access. We respond 24/7 in Urdu and English.

When 786 accepts Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), Visa, and Mastercard. All transactions are in Pakistani Rupees (PKR) — there is no currency conversion and no hidden fees. The minimum deposit is Rs 500. Deposits via Easypaisa and JazzCash are typically credited to your When 786 account within seconds to 2 minutes.

The minimum deposit at When 786 is Rs 500. There is no maximum deposit limit for standard players, though high-value deposits may require additional verification. Deposits must be made from a payment account registered in your own name — third-party deposits are not accepted and will be returned to the source without processing.

Easypaisa and JazzCash deposits are typically instant — credited within 30 seconds to 2 minutes. Bank transfer (IBFT) deposits can take 10 minutes to 2 hours depending on your bank. Card deposits usually settle within 5–10 minutes. If your deposit hasn't appeared after these timeframes, check that the transaction completed on your end, then contact When 786 support at support@when786.com with the transaction reference number.

Log in to your When 786 account and navigate to Deposit and Withdrawal. Select Withdrawal, choose your payment method (Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer, or card), enter the amount in PKR, and confirm. Withdrawals to Easypaisa and JazzCash typically arrive within 10–15 minutes. Bank transfer withdrawals take 1–3 business days. The minimum withdrawal is Rs 1,000.

If your Easypaisa/JazzCash withdrawal hasn't arrived after 30 minutes, or your bank transfer hasn't arrived within 3 business days, contact When 786 support at support@when786.com with your username and the withdrawal amount and date. Common reasons for delays include pending KYC verification, a mismatch between your account name and payment wallet name, or a high-volume period on the platform. Our team resolves most withdrawal queries same-day.

Bonus funds at When 786 must meet a wagering requirement of 5x before any winnings derived from them can be withdrawn. For example, if you receive a Rs 5,000 bonus, you need to place bets totalling Rs 25,000 before withdrawing bonus-related winnings. Sports betting and Aviator bets contribute 100% to wagering; live casino games contribute 20%. Real-money funds deposited by you can be withdrawn at any time regardless of bonus status, though withdrawing may cancel active bonus rounds.

When 786 does not charge fees on standard deposits or withdrawals. However, your mobile wallet provider (Easypaisa, JazzCash etc.) or bank may apply their own transaction charges — these are outside When 786's control. For card payments, your issuing bank may classify the transaction as a cash advance and apply a fee; check with your bank before depositing by card.

No. When 786 does not accept third-party deposits — all deposits must come from a payment account registered in your own name. This is a security and anti-fraud requirement. If a deposit is received from a third-party account, it will be returned to the source without being credited. Always use your own Easypaisa, JazzCash, or bank account when depositing at When 786.

New When 786 players receive a 100% match on their first qualifying deposit, up to a maximum bonus of Rs 50,000. The minimum qualifying deposit is Rs 500. Bonus funds are credited automatically — no code needed unless you have a specific referral code. Bonus winnings are subject to a 5x wagering requirement within 30 days of crediting. Unused bonus funds that expire are removed from your balance. Full bonus terms are in When 786's Terms and Conditions.

Yes. When 786 runs regular promotions for existing players including reload bonuses, free bets on PSL matches, Aviator cashback offers, and seasonal promotions tied to major cricket tournaments. Log in to your When 786 account and check the Promotions section for what's currently available. Promotional emails are also sent to players who have opted in to marketing communications.

When 786's Refer a Friend programme gives you a unique referral link to share. When a friend registers using your link and makes a qualifying first deposit, both you and your friend receive a bonus. There is no limit to the number of friends you can refer at When 786 — the more people you bring in, the more you earn. Visit the Refer a Friend page when logged in to get your personal link and see current bonus amounts.

Bonus funds at When 786 that are not fully wagered within 30 days of being credited are automatically removed from your account balance. Winnings derived from expired bonus funds are also removed. Real-money funds you deposited yourself are never affected by bonus expiry — only the bonus portion and any winnings specifically from bonus play are subject to the 30-day window.

During the registration process, Step 3 includes an optional field for a promo or referral code. Enter your code there before completing registration. If you're already registered and have received a code for an existing player promotion, you can enter it in the Promotions section of your When 786 account. If you're unsure where to apply a code, contact support@when786.com and our team will apply it manually.

When 786 runs periodic cashback promotions that return a percentage of net losses over a defined period — typically on Aviator, live casino, or specific cricket events. These promotions are time-limited and vary. Log in to your When 786 account and check the Promotions section, or opt in to email notifications so you don't miss them. Cashback terms including minimum loss thresholds and wagering requirements are specified per promotion.

When 786 covers all major cricket formats and competitions — PSL (Pakistan Super League), international Tests, ODIs, T20Is, IPL, The Hundred, Big Bash, and other major domestic T20 leagues. Available markets include match winner, toss winner, top batsman, top bowler, man of the match, innings totals, fall of wicket, and many in-play live betting options. Head to Cricket Betting to see all current fixtures.

Yes. When 786 offers in-play betting on cricket matches as they happen. Odds update ball by ball for T20 matches and over by over for longer formats. Available live markets typically include current over runs, next wicket method, innings runs, and match winner. Live betting at When 786 is available for PSL, international cricket, and major domestic tournaments. Odds move quickly during live play, so act promptly once you decide on a bet.

The minimum single bet for cricket at When 786 is Rs 50. There is no fixed maximum bet limit for most markets, though When 786 reserves the right to apply individual maximum bet caps on specific events or for specific accounts, as noted in our Terms and Conditions. Accumulator bets (parlays) combining multiple selections are also available with the same Rs 50 minimum stake.

If a cricket match is abandoned before the minimum required number of overs are bowled (typically 5 overs per side in T20), When 786 voids all bets on that match and your stake is returned in full. If the required minimum is met but the match is interrupted, result determination follows the official tournament rules (DLS method for rain). Specific market void rules are detailed in When 786's cricket betting terms.

Yes. When 786 supports accumulator (parlay) betting where you combine multiple cricket match selections into a single bet. All selections must win for the accumulator to pay out. The combined odds are multiplied, significantly increasing the potential return. When 786 allows accumulators of up to 20 selections. If one leg of your accumulator is voided (e.g., an abandoned match), that selection is removed and the accumulator pays out on the remaining legs.

Aviator at When 786 is a crash-style game where a multiplier starts at 1x and climbs. You place a bet in PKR before the round starts, and cash out at any point while the multiplier is still rising. The higher the multiplier when you cash out, the bigger your return. If you don't cash out before the plane "flies away" (the round ends), you lose your stake. Minimum bet in Aviator at When 786 is Rs 10. Two simultaneous bets are allowed per round. Visit Aviator Game to play.

When 786 offers European Roulette (single zero, lower house edge) and live dealer Roulette streamed in real time via the Live Casino section. Live Roulette tables at When 786 feature real dealers and multiple camera angles. PKR bets are accepted on all tables. Minimum bets vary by table — typically from Rs 50 on standard tables to Rs 200 on VIP live tables. Visit Roulette for full details.

When 786's Live Casino features real dealers streaming live, covering Roulette, Baccarat, Teen Patti, Andar Bahar, Blackjack, Dragon Tiger, and game show style formats including Lightning Roulette. Tables operate 24/7. All bets are placed in PKR. Live casino games contribute 20% towards bonus wagering requirements, compared to 100% for Aviator and slots.

When 786 covers major Esports titles including CS2 (formerly CS:GO), Valorant, PUBG Mobile, League of Legends, Dota 2, and FIFA/eFootball. Markets include match winner, map winner, first blood, handicap, and tournament outright winner. When 786 Esports betting is available for international tournaments and major league events around the clock. Visit Esports Betting for current fixtures.

Yes. All casino games at When 786 use certified Random Number Generator (RNG) technology, independently tested to ensure outcomes are genuinely random and not influenced by the platform or player history. Live dealer games are conducted in real time by human dealers under licensed operating conditions. Aviator at When 786 uses a provably fair algorithm that allows every round result to be independently verified by players. The house edge on all games is publicly stated in their respective rules pages.

When 786 is fully optimised for mobile browsers on both Android and iOS — no app download is required. The platform runs smoothly in Chrome, Safari, and other mobile browsers with full access to cricket betting, live casino, Aviator, Roulette, and account management. On Android, you can add When 786 to your home screen via your browser's "Add to Home Screen" option for an app-like experience without taking up storage space.

When 786 uses SSL/TLS encryption across the entire platform — every page, every login, every transaction. Your personal data and financial information are never transmitted in plain text. The platform uses fraud detection algorithms that monitor for unusual account activity, and OTP verification is applied for access from new devices. When 786 does not store full card details — card payments are processed via PCI-DSS compliant payment processors.

No. When 786 staff will never ask for your full password, PIN, or OTP code via any channel — including live chat, email, phone, or WhatsApp. If you receive a message asking for these details and claiming to be from When 786, it is a phishing or impersonation attempt. Do not respond or provide any information. Report it immediately to support@when786.com so we can investigate and warn other players if necessary.

Yes. When 786 applies OTP (one-time password) verification automatically when your account is accessed from a new device or location. A 5-digit code is sent to your registered Pakistani mobile number and expires within 5 minutes. This step ensures that even if someone has your password, they cannot access your When 786 account without physical access to your registered mobile. The system activates automatically — no setup required from your end.

Act immediately. Contact When 786 support at support@when786.com or via live chat and tell our team you suspect unauthorised account access. We can place an immediate temporary hold on your account to prevent further transactions while we investigate. Change your password as soon as possible. If any unauthorised withdrawals have occurred, provide as much detail as possible — we take these reports seriously and investigate every case.

Log in and go to Account Settings, then select Responsible Gaming. Set a daily, weekly, or monthly deposit limit in PKR. The limit takes effect immediately. If you want to reduce your limit, the change is instant. Increasing a limit takes 24 hours to take effect — a cooling-off period designed to prevent impulsive decisions. When 786 strongly encourages all players to set a deposit limit from day one.

In Account Settings under Responsible Gaming, select Self-Exclusion and choose your duration: 24 hours, 7 days, 30 days, 6 months, 12 months, or permanent closure. The exclusion takes effect immediately and cannot be reversed during the exclusion period. Marketing communications are stopped automatically. Any real-money balance is processed for withdrawal before the full exclusion activates. You can also request self-exclusion via support@when786.com if you prefer. Visit Responsible Gaming for full details.

When 786 takes problem gambling seriously. If you're concerned about your gambling, the first step is to use one of our responsible gaming tools — set a deposit limit, activate a cooling-off period, or self-exclude. Our 24/7 support team at support@when786.com is available to help you apply any restriction immediately and without judgment. There is no shame in asking for help. We also encourage you to speak with someone you trust and to be honest about how gambling is affecting your life.

Yes. When 786 offers session time reminders of 30 minutes, 1 hour, 2 hours, or 4 hours. When your chosen session length is reached, a reminder appears on screen with the option to continue or stop. This tool is simple but genuinely useful for maintaining awareness of how long you've been playing. Set it in Account Settings under Responsible Gaming. When 786 also automatically logs out sessions after extended inactivity as a background security measure.

If you have genuine concerns about a family member's When 786 account and have their consent or their account details, contact our team at support@when786.com. When 786 will review the account for signs of problematic activity and can take appropriate steps including applying responsible gaming restrictions. All such requests are handled confidentially. Encouraging a family member to speak directly with our support team is also an effective step — we respond without judgment in Urdu and English.